“When she was good she was very,very good but when she was bad, she was horrid.”
- Henry W. Longfellow

Objective: To demonstrate how to deal effectively with difficult behaviour which threatens to undermine
individuals and prevent teams reaching their full potential.

Key Topics :

• Who Owns the “Problem”? Or “Whose Problem is it Anyway?”
• “Difficult People” or “Difficult Behaviour"
• How to Recognise “Behaviour Types”
• Staying Calm Under Pressure
• Dealing with “Nice” Difficult People –Indecisives, Eternal Optimists and Wishful Thinkers
• Managing “Nasty” Difficult People – Bullies, Vocals and Blockers

What will your organisation gain?

Manager with the skill to deal effectively with difficult people/discussions.

For a free 30 minute consultation on this topic, telephone +44 (0)7801 272 666 or submit a request on our Contact Us page